Need Help With Your Order?
After placing an online order, check your Shopify order confirmation email for order details and updates. If you need help with pickup, delivery, product availability, or changes to your order, call or text Paradise Sips at 904-206-7342.
Please include your name, order number if available, and the item you ordered when contacting support.
📧 Where do I find my order details?
Your Shopify order confirmation email is the source of truth for everything you ordered, the price, and your fulfillment method (pickup or delivery). Check your inbox — and your spam folder — for an email from Shopify with the subject line "Order confirmation".
- Order number and items ordered
- Pickup or delivery selection
- Total charged and payment method
- Any updates we send about your order
🤔 What can support help with?
Place a phone or text order, or get help choosing items.
Order changes, substitutions, or cancellation requests.
Pickup location varies — we’re a popup. Call or text 904-206-7342 before pickup to confirm where we are.
Timing, area, and delivery fee questions.
Seasonal exotic fruit and drink availability.
Restaurants, juice bars, and event catering.
Missing, damaged, or incorrect items.
Questions before or after ordering?
Call or text 904-206-7342 for support, product availability, pickup, delivery, or order help.